General Questions about the Equipment
Dimensions: 1340mm × 990mm × 2190mm
Weight: 420 KG (fully loaded with 1020 cases)
Yes, we already have Spanish-speaking clients using our machines.
The machine supports multiple payment methods:
- Coin acceptor
- Cash (bill acceptor)
- Credit/debit card system
- NFC contactless payment
No, the machine does not give change. It accepts exact amounts only. We recommend using the card payment system for better convenience.
Yes! We have created many custom-branded machines for our clients in a variety of designs. We offer complete sticker lightbox design services to match your brand identity.
We can adapt the machine from 110V to 220V according to your local power standard.
Yes, you can display brand information, contact information, loop advertising videos, photos, and more on the touchscreen.
The door is locked, and we can add an extra lock to the cash box for additional security. However, we recommend using the card payment system for better security and convenience.
About the Printhead
We offer two options:
- EPSON i1600U1/i3200 - Industrial-grade UV printhead
- F1080 - Alternative printhead option
These are the highest industry standard printheads available.
i1600U1/i3200: 4 channels (CMYK)
F1080: 6 channels
Maximum Resolution: 600 DPI (can be optimized in future updates)
Print Speed: 23 seconds (fastest), but we set it to 80 seconds to allow UV light to properly dry the ink
Total Time: 1 minute 20 seconds per case at 600 DPI
Estimated Lifespan: 1 year (could be longer with proper maintenance)
Replacement Cost: $1,200 for i1600U1
Note: Due to the special nature of printheads, they are not covered under warranty.
About the Ink
Ink Type: UV hard ink
Brand: Tongjou EPSON UV LED ink
Origin: Taiwan, China
Features: Waterproof, scratch-resistant, and fade-proof
Tank Capacity: 500ml per color (4 colors = 2L total)
Waste Container: 500ml capacity
Cost: $100 per set (1,500-2,000 prints)
Cost per Case: Only 6 cents
The machine uses refillable bottles, which is more economical and environmentally friendly.
Shelf Life: 6 months after opening
Additional Coating: No extra coating required
UV Lamp Lifespan: 3 years
About the Cases
Total Capacity: 1,020 cases
Slots: 68 slots for different SKUs
Per Slot: 10-15 cases per slot
You can use multiple slots for the same phone model to increase inventory for popular models.
Material: TPU (Thermoplastic Polyurethane) with PC (Polycarbonate) back
This combination provides excellent protection, flexibility, and print quality.
We support all major brands and models. Our private mold phone cases guarantee high quality and customer satisfaction.
New Models: Cases for new phone models can be shipped within one month of the phone's launch.
Regular Case: $1.30 - $1.50
Magnetic Case: $2.10 - $2.50
Estimated Marginal Cost: $1.55 for regular, $2.55 for magnetic (including ink)
Software & User Interface
Internet is required for remote management and monitoring. However, we have developed an offline transfer function for uploading pictures to print.
Connection Types: WiFi, Ethernet, or SIM card
Current Version: Windows only
Previous Version: Windows + Android
Our self-developed software is highly stable and scalable.
Currently, the software supports picture formats: JPG, PNG, etc.
Features:
- Multiple image insertion (multi-layer, collage)
- Text insertion
- AI functions (AI filter, AI extension, figure extraction)
Yes! We have a comprehensive management system accessible from PC and mobile devices that monitors:
- Supply status and inventory levels
- Error notifications and alerts
- Power outages
- Cash register status
- Real-time machine status
The system provides 24/7 online support and will notify both you and our team of any issues.
We use both sensor technology and configurable values for calibration. Our patented fixture system and vision technology ensure print quality and adaptive margin adjustment.
Note: Calibration values should only be adjusted following our instructions.
Business Questions
Payment Methods: T/T or bank transfer
Terms:
- 30% deposit to start production
- Balance payment before shipment
Note: We do not currently offer financing options for overseas purchases.
Hardware Warranty: 1 year
Coverage: We cover shipping and parts costs for non-human-caused damage
Technical Support: Lifetime free technical support with 24/7 online assistance
Server Costs: Free for the 1st year, estimated $99/year/unit for the 2nd year
Note: Printheads are not covered under warranty due to their special nature. Expected lifespan is 1-2 years under normal use.
Production Time: 15 days
Shipping Time: Approximately 45 days (estimated)
Total: Approximately 60 days from order to delivery
Yes! We have sold equipment to clients in Mexico and many other countries. We have customs brokers available, though delivery times may vary by region.
We can also issue tax receipts for various countries by integrating with your local tax API system.
Technical Support: Lifetime support with 24/7 online assistance
Spare Parts: Lifetime availability guarantee
Self-Healing System: In case of malfunction, the maintenance team is notified immediately, and the device will reboot automatically to ensure optimal operation